KSG ICT Platform: Internal ICT Management System
Full internal ICT management system for Kenya School of Government replacing a manual, spreadsheet-based operation. Covers the complete asset lifecycle from procurement to retirement, a service desk with SLA tracking and real-time notifications, and a digital recruitment system with AI-assisted candidate screening.
- React
- Node.js
- PostgreSQL
- Socket.io
- Docker
What wasn't working
- All ICT assets were tracked in spreadsheets with no lifecycle visibility from procurement to retirement.
- Service desk requests were managed manually with no SLA tracking, escalation workflows, or accountability.
- The recruitment process was fully paper-based — document verification, candidate screening, and approvals all manual.
- Staff had no visibility into request status, asset assignments, or service timelines.
The system
Asset Lifecycle Management
Every ICT asset is tracked from procurement through assignment, maintenance, and eventual retirement. Role-based access ensures staff see only what is relevant to them, while administrators have full visibility.
Service Desk with SLA Tracking
Staff submit service requests through a structured portal. Each request is assigned an SLA, escalated automatically if breached, and resolved with a full audit trail. Real-time Socket.io notifications keep staff informed at every step.
AI-Assisted Recruitment
Candidates apply through a digital portal with automated document completeness checks. GPT-4o assists with initial screening, flagging qualified candidates for human review and reducing manual screening time significantly.
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